Refund policy
RETURN & REFUND POLICY
Sovra Paris
At Sovra Paris, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, please review our policy below.
1. Return Period
You have 14 days from the date of delivery to request a return.
After this period, no refund can be issued.
2. Return Conditions
To be eligible for a return:
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The item must be unused
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In perfect condition
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In its original packaging
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Accompanied by proof of purchase
Any item returned incomplete, damaged, or used will not be eligible for a refund.
3. Return Process
To initiate a return, please contact us at:
Please include:
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Your order number
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The reason for the return
We will provide you with the necessary return instructions.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
For international orders (United Kingdom, United States, Canada), original shipping fees, customs duties, and import taxes are non-refundable.
5. Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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The refund will be issued to the original payment method
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Within 5–7 business days
Shipping fees are non-refundable.
6. Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Final sale items
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Used or damaged products
7. Defective or Damaged Products
If you receive a defective or damaged item, please contact us within 48 hours of delivery and provide supporting photos.
After review, a replacement or refund will be offered.
8. Right of Withdrawal (EU & UK Customers)
In accordance with applicable law, customers residing in the European Union and the United Kingdom have a legal right to withdraw from their purchase within 14 days of delivery.